Job Postings

SALES and SERVICE CENTER REPRESENTATIVE

Are you seeking a career where you can make a difference?  MutualAid eXchange (MAX), a Midwest based property and casualty insurance company is more than insurance.   MAX was built from a strong heritage and defines itself through its vision, mission, values and brand. 

We are a uniquely positioned faith and values based property and casualty insurance company providing insurance across the US.  Our mission of creating and sustaining wholeness is lived out through our insurance products and Mutual Aid Ministries program which includes the MAX Share Fund, a 501(c)3 charitable organization wherein we offer emotional, physical and spiritual wholeness.

MAX is seeking candidates to fill a Sales and Service Center Representative position based in Overland Park, KS.  Position will provide WOW service to prospective and existing Agents and Members through enthusiastic, professional and responsive business decisions and customer service is also a key role in this position. Generate new business sales through proactive sales techniques to new business prospects and to existing customers through account rounding and cross selling. 

Position Specific Responsibilities

• Build positive business relationships with prospective members, members, agents and staff by listening, interpreting, and responding in a timely manner to their requests.
• Provide prompt and accurate information to prospective members, members, agents and staff regarding policy information, products, services, procedures, claims and other related activities.
• Consistently generate new business sales from internally generated prospects, external leads and incoming calls. Proactively generate sales to existing members through account rounding and cross selling opportunities developed through consistent and persistent inquiries during service calls. Quote and sell all lines of insurance both personal and commercial in MAX or MAXIA.
• Take and resolve incoming phone calls. Transferring callers only when necessary to other staff members, and searching for Sales opportunities during each call.
• CSR support for staff producers when needed. Quoting or issuing new policies. Assist staff producers with any underwriting requests or correspondence between companies and member.
• Provide assistance to management to reach department goals.
• Work closely and collaboratively with other team members to provide outstanding service.

Qualifications

• Proficiency in the use of a desktop computer with experience with Microsoft Office programs including Outlook, Word and Excel.
• Good organizational skills and ability to handle multiple tasks.
• Property & Casualty insurance license
• Minimum two years insurance experience

 Rewards

• Being part of a team that makes a difference through a unique insurance program
• Competitive salary
• Generous employee benefit package

To learn more about MAX and those we serve, see www.maxinsurance.com.  Resumes may be forwarded to skwine@maxinsurance.com.