Join one of the top acquiring firms as an M&A Integration Trainer. We are seeking individuals who are passionate about adult learning, supporting the learning journey of others and delivering training tailored each acquired company. Reporting to the Manager, M&A Business Operations and Training Delivery, you will deliver training to newly acquired companies on a variety of broker management systems, point solutions, and standard business processes related to servicing client accounts. This role will be responsible for ensuring stakeholders within acquired companies and within HUB are equipped with the knowledge necessary for a smooth integration.
The M&A Integration Trainer will:
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Collaborate with M&A stakeholders to plan and schedule tailored training events for business users on enterprise applications particularly insurance brokerage systems.
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Provide training on HUB-Way workflows & processes by developing and delivering instructor-led application training programs (and individual classes) in person or via Webinar.
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Collaborate with MAI team to setup training environment, user access, user acceptance testing, training scenarios and online learning solutions.
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Configure and tailor existing training materials to assist with the understanding and adoption of new infrastructure and systems for a smooth integration experience.
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Support development of appropriate courseware tools (such as job aids) along with ongoing review and assessment of existing tools, materials and documentation to identify continuous improvement opportunities.
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Respond to post “Go-Live” inquiries in an effort to assist individuals with BMS “how to” application issues
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Administer learning evaluations and assessments to ensure successful learning outcomes and integration into HUB. Collaborate results analysis, make recommendations for training improvement and integrate changes in curriculum and/or courses in an effort to improve CSAT results.
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Work with BMS application teams to understand, learn and demonstrate solid knowledge of any changes and upcoming application upgrades/enhancements along with participation in any upgrade and maintenance update testing.
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Demonstrate HUB Operations and Technology Leadership Behaviors (one team, build trust, customer driven, future focused, innovate daily, and be curious) in all actions and ways of working.
Requirements:
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Bachelor’s degree (4-year) in adult learning, communications, education, business, related area of study or 5-10 years of equivalent insurance industry experience
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In-person and virtual instructional delivery or facilitation preferred
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In-depth, hands-on knowledge of enterprise and desktop applications (e.g. Applied Epic, Vertafore BenefitPoint, ImageRight, Microsoft Office, SharePoint, Skype, Go To Training, and LMS)
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Extensive knowledge of insurance and insurance brokerage operations
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Experience with M&A transition and technology transformation projects
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Exposure to adult learning principles, learner evaluation, assessment & remediation
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Exposure to formal instructional design methodologies
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Excellent written and oral communication skills, including instructional and presentation skills
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Excellent interpersonal skills, with a focus on motivational skills an positive attitude
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Ability to present ideas in business-friendly and user-friendly language
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Ability to absorb new ideas and concepts quickly
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Good analytical and problem-solving abilities
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Ability to effectively prioritize and execute tasks in a high-pressure environment
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Experience working in a team-oriented, collaborative environment
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Proven track record of incorporating the following key behaviors into day to day work: one team, build trust, customer driven, future focused, innovate daily, and be curious
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Position can be remote based or office based, with the ability to travel up to 75% between training locations required in the US, Canada and Puerto Rico
Join a Winning Team at HUB International
When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 12,000 professionals in 450 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!
#LI-BN
Department Business Operations
Required Experience: 5-7 years of relevant experience
Required Travel: Up to 75%
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy at https://hubinternational.jobs/eeo/
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