Posted on behalf of Kaitlin Rhodes, Marketing Coordinator │ Angela Adams Consulting │ NetVU Silver Partner
Does your agency feel like it’s constantly drowning in activity, but the profits just aren’t adding up? You’re not alone. Many agencies are buzzing with work, but the numbers continuously fail to reflect the effort. If you’re ready to shift from busy to truly profitable, these four areas of business are worth a closer look.
1. Maximize Your AMS360
AMS360: It’s more than just a policy management tool. If you’re not using it to its full potential, you could be spending more time than necessary on tasks that could be automated. With features like automated workflows, key metric dashboards, and reporting tools, AMS360 can help your agency make better-informed decisions. Don’t get stuck relying on the basics; you're likely missing out on major time savings and business insights! If you find your agency stuck in this system rut, consider seeking out AMS360 assistance.
2. Pay Attention to CSR Burnout
This is a big one! If your team is constantly overwhelmed, it affects everything from service quality to retention to profitability. Burnout leads to mistakes, and if you think your clients aren’t noticing, you’re wrong! It’s worth checking in with your CSRs and asking: do they have the right tools, support, and manageable workloads? These small conversations can prevent lost profits and ensure your team is working efficiently, not frantically.
3. Implement Best Practice Procedures
When was the last time you reviewed your internal processes? We see a lot of agencies operate on outdated or inconsistent workflows simply because “That’s how it’s always been done.” Simplified and properly documented procedures can make a substantial difference in your agency's performance. Don’t let outdated methods continue to hold back your profits!
4. Gain Financial Analyst Insight
You don’t need to be a CFO, but you do need to understand your numbers. Learning the basics of your agency’s accounting helps you make quicker and more confident decisions. From identifying profit pitfalls to understanding your revenue drivers, financial knowledge empowers you to take control. Don’t just rely on others; educate yourself and turn the corner on profitability!
It’s not about doing more, it’s about doing what you’re already doing, better. Small changes in the right places can lead to drastic results. And the best part is you don’t have to tackle these problem areas alone!
If you need help strengthening these four areas of your business, contact Angela Adams Consulting!