“Our account managers were working 60-hour weeks and still falling behind.”
That’s how one agency executive described the mounting pressure facing insurance teams today. Across the industry, staffing shortages continue to strain operations, leaving many agencies scrambling to maintain service levels while keeping burnout at bay.
Now, a growing number of agencies are turning to a surprising—but highly effective—solution: specialized virtual support.
A Smarter Way to Scale
Insu serve-1, a company dedicated to the insurance sector, is helping independent agencies, MGAs, brokers, and carriers fill critical operational gaps with trained Insurance Virtual Assistants (VAs). These professionals work remotely but integrate seamlessly into agency workflows, tackling the tasks that often tie up internal staff—certificates of insurance, endorsements, policy servicing, quoting, renewals, and claims documentation.
Unlike hiring new employees, which can be costly and time-consuming, agencies working with Insu serve-1 get access to VAs already trained on widely used systems like AMS360, EPIC, and Sagitta. Many report that onboarding takes just a few days—and the productivity gains are immediate.
Real Relief, Long-Term Strategy
Virtual assistants are now becoming a permanent part of many agencies’ growth plans. By outsourcing time-consuming administrative work, in-house teams can reclaim time to focus on what they do best: building client relationships, solving complex problems, and growing revenue.
“It’s not about replacing people—it’s about giving our team the time and space to do higher-value work,” says one agency operations leader.
Flexible, Reliable, and Built for Insurance
Insu serve-1’s support model is built for flexibility. Agencies can scale up or down as needed—without the burden of long-term contracts. For teams navigating high turnover or seasonal surges, having trained VAs ready to step in has made a measurable difference in both morale and service quality.
At a time when agencies are being asked to do more with less, solutions like those offered by Insu serve-1 are helping the insurance industry find a sustainable path forward.
Insu serve-1 – Behind the Scenes, Ahead of the Curve
Helping insurance teams do their best work, every day.
Discover more about Insu serve-1